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Call Us: 610-337-7698

FAQ

Free Welcome Day of Play and Evaluation for New Clients

We can’t wait to welcome your pet to their new home-away-from-home.
We’re so sure you’ll both love it here, we offer the first day of play free!

Discount subject to availability and cannot be combined with other offers. Discount applies to first-time customers only and is valid for any lodging or daycare accommodation selected.
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How do I enroll my dog at Perfect Pooch?

Here at Perfect Pooch, we require all of our dogs to pass a temperament evaluation prior to using our services. In order to set up an evaluation time, please call us at to schedule an appointment. Please remember to bring current vaccination records and feel free to print and bring along a completed New Client Intake Packet, which can be located on the Booking page. Here at Perfect Pooch, we require all of our dogs to pass a temperament evaluation prior to using our services. In order to set up an evaluation time, please call us at 610-337-7698 to schedule an appointment, or here to contact us via email.

What does the temperament evaluation entail?

Because your dog’s safety is our number one priority, we require a basic temperament evaluation for all new dogs. The evaluation consists of observation of your dog interacting with other dogs in the play yards to ensure they are friendly and responsive to our staff. We will need your dog to remain with us for approximately three hours to get a good idea of their play style and energy level, we encourage you to take advantage of this free day and allow your dog to play up until our closing time. At the time of your dog’s evaluation we will also offer you a tour of our facility so that you can see where your pet will play and rest. We do require a $20 deposit to hold your spot. This deposit will be refunded when you attend your scheduled evaluation or if you cancel at least 48 hours in advance.

How much does the evaluation cost?

The evaluation itself is completely free. However, we do require a $20 deposit to hold your spot. This deposit will be refunded when you attend your scheduled evaluation or if you cancel at least 48 hours in advance.

Does my dog have to be neutered/spayed?
We require your dog to be spayed/neutered if they are one year or older. Please keep in mind that an intact dog could cause disruption in the yard (due to excessive mounting, a female going into heat, etc.). If it were to become an ongoing problem, we would not be able to allow your dog in the yard anymore. *Please do not bring your dog if she is in heat!

If a dog is displaying unwanted behavior in relation to not being spayed/neutered before the one year mark, we reserve the right to ask you not to come back until they are spayed/neutered. When they do come back after the surgery, they will be re-evaluated to see if they can get back into playgroup.

What vaccinations do you require?
We require Rabies and Distemper (DHLPP/DA2PP) vaccinations. We do not require Bordetella (Kennel Cough), but we do strongly recommend it. Additionally, per PA State Law, we must have a copy of the Rabies Certificate with either the vet’s signature or license number.
What is a typical day at Perfect Pooch like for my dog?
Both our daycare and boarding dogs play in artificial turf yards, which are separated by dog size and play type, from 7:00am until 10:00am. Our boarding dogs (and daycare dogs who brought a lunch) go into an individual crate inside of our climate-controlled kennel for a mid-day feed and rest period until 1:00pm. At that time, the dogs go back out to their respective yards to continue playing until they are picked up from daycare. If they are boarding, they go back into their individual crate for their dinner at 7:00pm.
What happens when there is inclement weather?
Our new indoor facility allows our dogs to play in all types of weather! Our 3 acre facility is now accompanied by a 4,000 square foot turfed and climate controlled addition. The building is equipped with multiple garage doors that allow us to give dogs access to both indoor and outdoor play yards or contain them in the heated areas on those extremely cold and windy days.
Where does my dog sleep at night?
Your dog will be sleeping in an individual crate housed inside our climate-controlled kennel. The crates are large enough for your dog to be able to stand up and turn around completely, without touching the sides. There are composite plastic trays that will be underneath your dog for comfort as well as safety. Your dog will be comforted by soft music and will quickly fall asleep after his long day of playing! *We do have a limited number of stand-up kennels for our larger breeds, pairs or elderly clients!
What should I bring with my dog when I drop him off for boarding?
All you need to bring with you is your dog on a leash, his food and any other necessities, such as medication or vitamins. You can bring in the whole bag of food, pre-measured Ziploc©/containers, or whichever is easiest for you! We provide all bowls and have plenty of measuring scoops. If you forgot to bring your dog’s food, we do have different varieties of house food we can provide for $1/cup. If your dog has medication, we provide peanut butter and cream cheese. However, if you use something specific that you know your dog will enjoy, please feel free to bring that with you.

Unfortunately, we cannot accept toys, beds/blankets, or bones. We do our best to maintain a safe environment for your dog during his/her stay and take all necessary precautions. While your dog may be comfortable in your own home, he/she could become anxious overnight and begin to chew at those items causing a choking hazard. *Accommodations will be applied for elderly or injured dogs.

Is there always staff supervision of the dogs during play time?
Your dog’s safety is of our utmost priority. There are always multiple employees supervising the play and interaction of our dogs.
Do I need to make a reservation for Daycare? Boarding?
You never need to call ahead for daycare – you can just show up! For your convenience, we do not have specific drop-off or pick-up times; you can do so any time during our operating hours. Please note that we do not offer partial days, so if you drop off late you will be charged for the full day. For boarding, we recommend at least 48 hours during our non-peak season. For our busier times, such as holidays and during the summer, we recommend booking at least one week in advance to ensure availability. Reservations can be made online or over the phone.
What if I am away on vacation and my dog gets sick?
We know that sometimes illnesses and injuries can happen, so we are prepared to deal with them quickly and effectively when they do arise. We have a great relationship with many vets in our area and keep a stock of chicken, rice and other bland diet options for the occasional upset stomach. In the case of a more serious injury or lapse in health, you or your emergency contact will be notified immediately and will be updated throughout the entire recovery process. In the event where we feel a veterinary visit is needed and your pet cannot be seen by your usual vet, we will likely use the King of Prussia Veterinary Hospital (with your permission, of course). We are also near an emergency 24-hour animal hospital. If your pet needs to stay with us after a planned surgery or while recovering from a non-contagious illness, we can accommodate them with individual or limited supervised play.